Customer Operations Associate

Utahfull timeOn Site

Apply on Employer Site

entry

H1B: no

Coast Customer Operations Associate at Coast manages customer service activities and supports onboarding, training, and retention for Coast's fleet and fuel card platform. The role involves partnering with account management, product, and engineering teams to resolve customer issues and improve the product.

Responsibilities

Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and help troubleshoot customer issues
Work closely with Product and Engineering on identification/tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Serve as the “voice of the customer” and provide internal feedback on how we can better serve them to maximize customer value and retention
What you'll bring:
Ability to work flexible hours (starting at 6 AM MT some days)
Must be able to come into our Draper office 3-4 days per week
Excellent written and verbal communication skills
Be able to think strategically, problem solve, and prioritize tasks and initiatives in a fast-paced environment
Possess a service oriented mindset and be motivated by the opportunity to turn customers into promoters with every interaction

Qualification

Strategic thinkingAbility to provide support over phoneHigh energy and initiative

Required

Ability to work flexible hours starting at 6 AM MT some days
Must be able to come into Draper office 3-4 days per week
Excellent written and verbal communication skills
Strategic thinking, problem solving, and prioritization in fast-paced environment
Service oriented mindset motivated to turn customers into promoters
Ability to provide support over phone, email, and text
High energy and initiative

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave
Wellness

Company

Coast

View company page

Source: greenhouse

Active within the past hour

More roles at Coast

Fraud Risk Analyst II

Remote

Account Executive (SMB) SLC

Utah

AML QC Analyst II

Remote

Account Executive (Mid-Market) SLC

Utah

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

Customer ServiceProduct TrainingCustomer Onboarding

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site

Customer Operations Associate at Coast · LumiJobs