Cresta The Engagement Manager owns scoping, pricing, and selling professional services for Cresta’s platform and AI Agent product. This founding role builds repeatable processes and drives services attach and bookings on new and expansion deals.
Responsibilities
We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build.
Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
Drive services attach and bookings on new and expansion deals.
Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
Build the repeatable process, templates, and pricing logic that let this function scale.
Qualification
4–10 yrs in professional services
Required
4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
Track record of driving services attach and bookings — not just processing paperwork.
Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
Comfortable pricing and defending services value directly with enterprise customers.
Deal desk or commercial-contracting exposure a plus.
