The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments.

As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies.

Leadership and People Management:

Build, lead, and mentor a team of CSMs supporting Enterprise customers

Foster a collaborative, high-performance, and customer-centric culture

Provide coaching, performance management, and career development support

Drive accountability through clear goals, metrics, and regular feedback

Segment Strategy and Execution:

Partner with Customer Success and cross-functional leaders to define segment-specific strategies

Execute programs tailored to Enterprise customer needs

Design and operationalize engagement models

Ensure consistency in customer journeys while adapting for segment nuances

Senior Manager, Customer Success Management - EMEA/APJ

Responsibilities

Qualification

Required

Benefits

Company

Chainguard

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