Forward Deployed Engineer (AI Solutions) - NA West Market at Aircall · LumiJobs

Responsibilities

As a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.
Please note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership, reporting to our GTM organization.
Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team.
Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.

Forward Deployed Engineer (AI Solutions) - NA West Market

Responsibilities

Qualification

Required

Benefits

Company

Aircall

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