Coast Customer Support Associate at Coast responsible for managing customer service activities and ensuring smooth customer experiences. This role involves onboarding, training, and collaborating with product and engineering teams to resolve issues.
Responsibilities
Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and help troubleshoot customer issues
Work closely with Product and Engineering on identification/tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Serve as the “voice of the customer” and provide internal feedback on how we can better serve them to maximize customer value and retention
What you'll bring:
Ability to work flexible hours (starting at 6 AM MT some days)
Must be able to come into our Draper office 3-4 days per week
Excellent written and verbal communication skills
Be able to think strategically, problem solve, and prioritize tasks and initiatives in a fast-paced environment
Possess a service oriented mindset and be motivated by the opportunity to turn customers into promoters with every interaction
Qualification
Be able to think strategicallyHigh energy
Required
Ability to work flexible hours (starting at 6 AM MT some days)
Must be able to come into our Draper office 3-4 days per week
Excellent written and verbal communication skills
Be able to think strategically, problem solve, and prioritize tasks and initiatives in a fast-paced environment
Possess a service oriented mindset and be motivated by the opportunity to turn customers into promoters with every interaction
Ability to provide support to customers over phone predominantly; and occasionally email, and text message
High energy, go-getter with fresh ideas who takes the initiative to get things done
