Field Service Lead

Required

• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.
• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.
• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.
• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.
• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.
• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.
• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.
• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead-level experience preferred.
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.
• Strong teamwork and communication skills required.