Senior Product Manager, AI Agent Development

San Francisco Officefull timeRemote

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senior

H1B: yes

Lyft Senior Product Manager, AI Agent Development at Lyft leads the design and optimization of AI agents for customer support across chat and voice channels. The role involves partnering with engineering, data science, and support teams to improve AI agent performance and customer experience.

Responsibilities

Build and optimize AI agents that handle customer support interactions across chat and voice channels
Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors
Write, test, and refine prompt logic and conversation flows for specific customer use cases
Partner with support operations teams to understand workflows, pain points, and opportunities
Run rapid feedback loops between customer interactions and product development to continuously improve agent performance
Serve as the in-house expert on AI agent development, translating technical capabilities into business impact
Define success metrics and drive data-informed decisions to ensure optimal prioritization
Create an AI strategy that scales as Lyft grows
5+ years of experience in product management, with experience or familiarity with AI, ML, or conversational interfaces
Deep technical acumen—ability to understand and shape AI system designs, including prompt engineering and agent architectures
Experience leading a team of engineers and setting clear goals, strategies, and multi-quarter roadmaps
Comfortable working in fast-moving, ambiguous environments where you shape solutions as much as implement them

Qualification

Experience or familiarity with AIExperience leading a team of engineersComfortable working in fast-moving

Required

5+ years of experience in product management
Experience or familiarity with AI, ML, or conversational interfaces
Deep technical acumen in AI system designs
Experience leading a team of engineers
Comfortable working in fast-moving, ambiguous environments

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave
Wellness

Company

Lyft

View company page

1001-5000 employees

Transportation

Founded 2012

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

AIMLConversational interfacesPrompt engineeringAgent architectures

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