Responsibilities

The Workforce Operations team is building AI agents to automate one of the most operationally complex parts of workforce management: running support in real time. Today, workforce analysts spend their days monitoring live support volume, staffing, and performance, then making constant adjustments to keep coverage on track and response times fast. We believe AI agents can assist with, and eventually autonomously make, many of these decisions—fundamentally changing how teams run their support operations.
This is a 0→1 product area built on top of Assembled’s core workforce management platform. You’ll get the ownership and ambiguity of building something new, while working within a mature product with significant scale, existing complexity, and real customer workflows. It’s an opportunity to figure out what an AI-native approach to workforce operations looks like—and build it for the real world from day one.
You'll own problems end-to-end: from understanding how workforce teams make decisions today, through the data models and systems that power those decisions, to polished product experiences that customers rely on every day. Representative projects from this team:
Building an AI agent for real-time workforce management that monitors support volume, staffing, and performance, identifies emerging problems, and recommends or takes action.
Giving the agent the context and tools it needs to make good decisions, combining live operational data, historical patterns, customer-specific policies, and the capabilities of Assembled’s WFM platform.
Designing the control and observability layer for autonomous operations, so workforce teams can understand what the agent sees, why it recommends an action, and when they want it to act automatically.
Evolving our core Workforce Operations product to support increasingly real-time and automated workflows at the scale and reliability our customers expect.
You might be a great fit if you
Have 2+ years of experience building software products.
Have shipped products end-to-end. You can point to something you helped take from idea to production, explain the product and technical tradeoffs you made, and tell us how customers responded.
Are a strong generalist. You move across the stack without ceremony and pick up new domains quickly. You care more about solving the problem than which layer it lives in.
Like turning ambiguity into working software. You've taken something where the product, technical architecture, or right abstraction wasn't obvious and driven it to a real outcome.

Software Engineer, Workforce Operations at Assembled HQ · LumiJobs

Software Engineer, Workforce Operations

Responsibilities

Qualification

Required

Preferred

Company

Assembled HQ

More roles at Assembled HQ