Carwow Customer Success Executive at Carwow guiding customers through the car auction process to achieve successful sales. Responsible for managing seller pipelines, reviewing listings, and negotiating offers to secure the best price.
Responsibilities
As a Sales Consultant in the Sales Team, you are the main person guiding our customers into the auction and getting their car sold.
Our daily online auction can list over 1,000 cars a day, and behind every one is a seller who wants the best price and a hassle-free sale. You will take them from first conversation to sale: getting their listing right, setting realistic price expectations, then negotiating the sale to land the best price. Owning the whole journey means stronger rapport, better phone calls and fewer cancellations, and you will see the result of your work in every sale.
Manage a daily pipeline of sellers, making calls to guide each one from first conversation to a completed listing and an accepted offer, and hit daily, weekly and monthly targets.
Review listings uploaded by sellers and work with them to fix any omissions or errors, so every car enters the auction accurately and complete.
Explain the Carwow auction process and give honest, market-based pricing advice, so sellers feel informed and confident.
Listen to sellers' concerns and overcome objections, using our sales frameworks.
Negotiate on the seller's behalf to get their offer accepted at the best price the market will pay.
Uphold our call quality standards in every interaction, so sellers have a positive experience with Carwow.
Meet daily KPIs for call volumes, for email and text contact.
Partner with cross-functional teams, including pre-qualification and post-sales fulfilment, sharing insight and feedback on what sellers need.
Qualification
Comfort working across phoneA proactiveYou are self-motivatedWORKING PATTERN AND LOCATION
Required
We are looking for someone with a track record of hitting targets who is equally comfortable building rapport with a seller and negotiating confidently on their behalf.
Previous experience in a target-driven role, with goals based on revenue or volume of sales.
Experience managing a high-volume lead pipeline independently, with a consistent sales process and performance.
Proven ability to negotiate and handle objections.
Excellent written and verbal communication, and the ability to build rapport with sellers from diverse backgrounds.
Comfort working across phone, email, live chat and SMS.
A proactive, customer-focused approach, with a genuine desire to help sellers achieve their goals.
Strong attention to detail and organisation, for accurate listings, tidy pipeline records and efficient follow-up.
You are self-motivated, driven by both your own targets and the teams, and work just as well independently as you do as part of a team.
Flexibility to work weekends on a rota (see Working pattern and location).
Enthusiasm for the automotive industry and for keeping up with trends is a plus.
