Cardflight Account Manager role on the Partnerships team to grow reseller channel and deepen partner relationships. Manage and develop strategies to increase revenue through upselling and cross-selling.
Responsibilities
Manage and develop strategies to increase revenue from existing and new clients through upselling and cross-selling
Identify, target, and secure new business opportunities to resell product offerings
Discover and sell to new Channel Partners
Own and manage project plans for clients for new implementations or major product introductions
Address, resolve, and record customer issues related to product usage, technical support, merchant onboarding, and account satisfaction
Travel for onsite client meetings, trade shows, and industry events as needed
Build and maintain senior management relationships within key partners and customers
Maintain customer relationship management systems
Collaborate cross functionally to identify customer trends and feature requests
Qualification
Required
5+ years account management in merchant acquiring and payments industry
Experience developing and executing sales strategies to increase revenue through upselling and cross-selling
Strong organizational skills with ability to balance multiple deliverables and meet deadlines
Strong executive presence and exceptional oral and written communication skills to senior leadership and executives
Ability to influence internal and external decision makers
Experience communicating with external clients and internal teams to assure commitments and deliverables are met
Ability to develop a high level of technical product understanding