Member Outreach Specialist

Required

• We are hiring a Member Outreach Specialist to support our Clinical Operations in guiding members through their egg donation journeys. This is a member-facing role that blends education, support, and service across several channels of communication for our egg donors. You’ll be a responsive, empathetic presence available when our members need us most, engage directly with members over phone and email to answer questions, leading video calls to educate members and ensure informed consent, as well as other operational and member-facing activities. This role is ideal for someone who is a great communicator and passionate about fertility and/or more broadly, giving women more options to balance family-building aspirations and other goals. You will have the unique opportunity to help people freeze their eggs for free and donate to intended parents, ultimately helping both sides build the families of their dreams, on their timelines.