Enterprise Customer Success Manager

Required

• You are a strategic, consultative partner who builds credibility with executive stakeholders and customer champions
• You're highly organized and able to manage 15–20 complex accounts simultaneously while delivering proactive, personalized service
• You're a clear communicator who can translate product capabilities, data, and customer goals into measurable business outcomes
• You're commercially minded, adaptable, and comfortable navigating ambiguity in a fast-paced startup environment
• 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
• Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
• Proven success in quota driven roles, with a focus on retention and expansion
• Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
• Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
• Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
• Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.
• Experience with enterprise account planning, executive business reviews, and value-based selling