Business Process Consultant (Temp)

Required

• 5+ years of experience in business process improvement, operational excellence, transformation, management consulting, or a related field.
• Experience improving complex, cross-functional processes in a service, sales, transactional, staffing, or technology-enabled business.
• Experience improving processes that involve multiple teams, handoffs, systems, or decision points.
• Demonstrated ability to conduct discovery with frontline users and convert qualitative and quantitative input into actionable recommendations.
• Strong process-mapping, facilitation, workshop-design, and stakeholder-management skills.
• Ability to distinguish the underlying business problem from a proposed solution.
• Comfort evaluating build, buy, configure, process, training, and manual-workaround options.
• Strong analytical skills and the ability to work with operational data in Excel or similar tools.
• Ability to create clear business cases, value hypotheses, executive summaries, and implementation plans.
• Excellent written and verbal communication skills, including the ability to facilitate conversations with senior leaders and frontline employees.
• Strong judgment, intellectual curiosity, and comfort with ambiguity.
• Ability to work independently while staying closely aligned with the APS Director and partner teams.