You own the customer once the deal is signed, all the way through. On day one that means building the mutual delivery plan with the customer: what success looks like, who does what, and by when. You drive onboarding, get the product live against real use cases, and stay close as usage grows. You are the person the customer trusts to make their rollout work.

From there you own the whole arc. You track account health, run the check-ins and business reviews, catch problems before they become risks, and pull in engineering or the founders when a customer needs more than you can give them alone. You own renewals, and you find and grow expansion, more teams, more agents, more of the company's work running on us. When something is on fire, you are the one who owns getting it resolved.

You'll also push in both directions. On the customer side, that means telling them when what they've asked for isn't what they need, and reframing it against what we've seen work elsewhere. Internally, it means advocating for your customers clearly and directly to the founders — while weighing what they want against what the company needs to prioritize. We'd rather you argue with us than quietly agree with a customer.

You are our first dedicated post-sales hire, so you also build the function. You turn what works into a repeatable motion: the delivery plan template, health scoring, the review rhythm, the handoff from sales. As the customer base grows, you help decide who we hire next and grow into leading customer success. The role is in person, with travel to meet customers.

Technical Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Mintmcp

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