Renewal Manager - K-12

US-REMOTEfull timeRemote

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senior

$110k–$137k

H1B: no

Instructure Renewal Manager at Instructure leads a team of Renewal Representatives to drive customer retention and growth within the K-12 portfolio. Responsible for managing team performance, developing talent, optimizing renewal processes, and collaborating cross-functionally to ensure best-in-class renewal outcomes.

Responsibilities

Directly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning.
Drive team engagement and foster a collaborative, high-performance team culture.
Develop and deliver training programs to enhance skills in negotiation, customer retention, and upsell/cross-sell strategies.
Lead recruitment, onboarding, and professional growth of team members, with an emphasis on clear development pathways.
Oversee team portfolio performance, ensuring high renewal rates and identification of portfolio growth opportunities.
Serve as the final escalation point for complex or high-value renewals, negotiating directly with customers when necessary.
Collaborate closely with Sales, Customer Success, and Finance teams to align on customer strategies and resolve escalations.
Develop, document, and refine strategies to improve renewal processes, data integrity, and operational effectiveness.
Monitor and analyze renewal KPIs, delivering actionable insights and recommendations to leadership.
Lead team participation in Quarterly Business Reviews (QBRs) and present performance data and strategies to senior stakeholders.
Drive and manage cross-functional initiatives and projects focused on customer retention, workflow improvements, and team effectiveness.
Apply project management methodologies to scope, track, and deliver assigned projects.

Qualification

At least 3 years in a leadership role

Required

Minimum 7 years of experience in renewals, account management, or customer success
At least 3 years in a leadership role
Demonstrated experience successfully managing teams and driving both customer retention and revenue growth
Highly developed leadership and coaching abilities

Benefits

Tuition
Wellness
Flexible Work

Company

Instructure

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Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

NegotiationCustomer retentionUpsellCross-sellProject management

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Renewal Manager - K-12 at Instructure · LumiJobs