Qumulo Customer Success Engineer II at Qumulo providing technical support for cloud and on-premises data storage solutions. Own customer cases end to end and troubleshoot issues across AWS, Azure, GCP, and enterprise hardware.
Responsibilities
Own customer cases end to end in Slack, Teams, email, and on calls, until the issue is resolved and the customer knows it
Troubleshoot Qumulo in AWS, Azure, GCP, and on customers’ own hardware: permissions, performance, networking, and file system behavior
Diagnose server hardware issues and coordinate replacements with OEM partners like HPE, Cisco, and Supermicro
Manage complex issues with senior engineers including a handover with clean case summaries and the diagnostic data attached
Reproduce customer issues in the lab to help Engineering diagnose and validate fixes
Write knowledge base articles and improve the runbooks your team uses
Flag recurring issues and product gaps to Engineering and Product
Help onboard other CSEs
Cover other regions during critical escalations when needed
Qualification
You can work 8am-6pm CTYou can diagnose a failing SSDLinux is homeExperience on AWSThis is a remote role based in the USAWith more than 1At QumuloEqual Opportunity EmployerQumulo is an Equal Opportunity Employer
Required
You can work 8am-6pm CT, Sunday - Wednesday
You’ve spent 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology
You can diagnose a failing SSD, HDD, NIC, PSU, fan, or DIMM and run the replacement through the vendor’s RMA process
Linux is home: logs, diagnostic bundles, tcpdump, ss, ip, smartctl, iostat
You understand the networking under enterprise storage, including VLANs, jumbo frames, and link aggregation
Experience on AWS, Azure, or Google Cloud is a strong plus, along with certs like AWS SysOps Administrator or Azure Administrator
Bonus if you’ve supported NFS or SMB file storage, permissions and Active Directory included, on a platform like NetApp, Dell PowerScale (Isilon), Pure, or Qumulo
Preferred
This is a remote role based in the USA. The annual pay range for the role is $95,000 - $130,000 plus benefits and pre-IPO stock options. Individual pay depends on various factors, such as role level, relevant experience, and skills.
Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations.
With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
Equal Opportunity Employer:
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice
