You’ll own the operating system behind demand quality and delivery. The goal is to reduce rework and increase throughput while ensuring each law firm’s requirements are built into how the work gets done.

Establish a clear view of letters requested, delivered, completed on time, and returned for changes.

Read real letters, question assumptions, and investigate errors to identify the underlying causes of rework.

Create one source of truth for customer requirements, identify where the system falls short, and close those gaps.

Build practical workflows, tools, or automations yourself and scope larger changes with engineering. Ship improvements each week, using automation where it helps and clear checks where judgment is essential.

Build quality controls, backup coverage, and repeatable workflows. Own adoption and measure the results so quality holds as volume grows without depending on you.

Turn customer feedback into actionable requirements and communicate clearly about what has changed.

Own the demands roadmap and explore opportunities to improve litigation handoffs or adjacent services.

What will make you successful

You’ll likely thrive if you have

Experience owning a business metric and improving it in operations, strategy, consulting, or a similar role.

Evidence of building and shipping a tool, workflow, or automation that people actually use.

Strategy & Operations, Demands

Responsibilities

Qualification

Required

Preferred

Company

Finch Legal

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