You’ll own the systems that get cases into Finch quickly, reliably, and at a sustainable cost. That means improving both ingestion – the transfer of matters from law firms into Finch – and intake, where prospective clients are contacted, qualified, and retained.

Make the work visible. Establish baselines and live reporting for ingestion speed, cost per case, intake answer rates, and conversion. Explain what changed and why in weekly updates.

Speed up ingestion. Build toward having every matter ingested within 12 hours, with clear pipeline ownership and a process for acting on every incoming request.

Improve intake economics. Reduce cost per retained wanted case—a case that meets our acceptance criteria—for National Advocates. Protect answer rates, conversion, speed to first contact, and case quality as you do.

Build and ship. Question assumptions, test fixes, and build useful workflows, tools, or automations yourself. Scope larger changes with engineering and deliver improvements each week, making thoughtful tradeoffs between automation, manual processes, and outsourced support.

Fix the handoffs. Find and resolve gaps between intake, ingestion, and case setup so cases arrive complete and ready for the next team.

Scale what works. Expand automated ingestion across law firms and their case management systems, working closely with our intake and ingestion operators. Own adoption, measure the impact, and make the system reliable without depending on you.

Own the roadmap. Help shape and execute the 2027 intake and ingestion roadmaps, using evidence from the work to set priorities.

What will make you successful

You’ll likely thrive if you have

Owned and improved a specific business metric in S&O, BizOps, consulting, growth, marketplace operations, or a similar operating role.

The data fluency to pull and sanity-check data yourself, question assumptions, establish a baseline, and identify the drivers behind a result.

Strategy & Operations, Case Qualification

Responsibilities

Qualification

Required

Preferred

Company

Finch Legal

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