Finch’s product serves three groups, and each one has to succeed for us to keep growing:

Operators: our case managers, who work alongside AI agents on every case. They need agents to handle more on their own, a fast way to verify that work, and a clear next action on every file.

Law firms: attorneys who hand us their cases. They need to trust our work, see where every case stands without asking, and get clear guidance on what would make their firm more successful.

Clients: injured people counting on their case moving forward. They need to know where things stand and what’s needed from them.

This role owns the operator experience, which sits at the center of the other two. It comes down to three questions:

What can agents do on their own? Decide which work agents complete without human input, where they need sign-off, and how that line moves as they earn trust.

How do we verify their work quickly? Design how operators check what agents have done, catch what’s wrong, and move forward without redoing it.

What happens next? When a case manager opens a file, make it obvious what’s been done, what needs them, and what to do next.

You’ll report to Ben, our co-founder and CTO. You’ll spend real time with operators, set the direction and priorities, ship with our engineers, and measure success by operator speed, work quality, and how much agents handle on their own.

What will make you successful

You’ll likely thrive if you have

Experience owning meaningful product work in a fast-moving, ambiguous environment, from discovery through execution and iteration.

Product Manager

Responsibilities

Qualification

Required

Preferred

Company

Finch Legal

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