Senior Account Manager

Bostonfull timeOn Site

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senior

$85k–$110k

H1B: no

Bstock Solutions Senior Account Manager responsible for retention and growth of high-value enterprise General Merchandise accounts. Leads AI-enabled workflows for account analysis, client reporting, and portfolio planning.

Responsibilities

Exceed GMV and recovery targets across a complex, higher-value book of enterprise accounts
Build 2 to 4 quarter account plans tied to each client’s business goals
Forecast account outcomes and model the impact of changes before recommending them
Segment buyers, spot demand patterns, and use data to make the case for strategy changes in client QBRs
Partner with client operations teams to improve inventory flow to market
Advise clients on inventory flow, condition, and cadence based on upstream sources
Make non-obvious marketplace recommendations grounded in buyer competition and demand
Build AI-enabled workflows for portfolio work including account reviews and client communications
Be the go-to resource for newer AMs and teach effective AI workflows
Work across Client Ops, Logistics, Velocity and Product without needing escalation

Qualification

Working knowledge of retail operationsStrong analytical skillsStrong writtenContract negotiation experienceAdvanced Tableau skills

Required

5+ years of professional experience in account management, category management or a similar client-facing commercial role, managing a book of enterprise accounts against revenue or growth targets
Working knowledge of retail operations, returns, liquidation or supply chain, enough to connect a client’s operational decisions to commercial outcomes
Strong analytical skills: you can build a forecast or scenario model and turn it into a client recommendation
Experience with Salesforce and a BI tool (Tableau, Metabase or similar)
Hands-on experience applying AI in account management, sales or client reporting workflows, beyond one-off prompting
Proficiency with Microsoft Office and Google Workspace for client-ready materials
Strong written, verbal and presentation skills, including leading QBRs with senior client stakeholders
Sound judgment with incomplete information
Occasional travel to client sites in the US (under 10%)

Preferred

Experience with General Merchandise liquidation or secondary markets, including the factors that move ASP: category mix, condition accuracy, MSRP ratios, brand concentration, pallet vs. truckload sizing, and manifested vs. unmanifested inventory
Experience building automations or multi-step agentic workflows with AI assistants (e.g., Claude) connected to CRM and BI tools
Contract negotiation experience
Advanced Tableau skills; familiarity with Atlassian tools
The pay rate for this role will range between $85,000 to $110,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Bstock Solutions

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