Customer Success Associate

Brooklyn, New Yorkfull time

On Site

entry

H1B: no

Topline Pro Customer Success Associate at Topline Pro provides front-line support by answering customer inquiries and troubleshooting issues to ensure a positive experience. The role involves managing communication workflows and collaborating with multiple teams.

Responsibilities

Be the first point of contact for customers via calls, texts, and emails
Troubleshoot questions and guide customers through solutions
Flex between customer support and onboarding teams
Manage tasks in Asana and Google Workspace
Learn new technologies and improve internal processes
Collaborate with Customer Success Managers and onboarding specialists
Maintain strong customer sentiment through fast, effective responses

Qualification

Growth mindset and eagerness to learnSpanish fluency

Required

Exceptional written and verbal communication skills
Passion for helping people and delivering great customer experiences
Strong organizational and time management skills
Growth mindset and eagerness to learn
Comfort working across different teams and systems

Preferred

Spanish fluency
Prior experience in customer-facing roles such as retail, teaching, acting, or hospitality

Benefits

Medical
Dental
Vision
401(k)
PTO
Equity/RSU
Wellness

Company

Topline Pro

View company page

Source: ashby

Active within the past hour

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