Customer Solutions Engineer – Payments at Zuora · LumiJobs

Responsibilities

A technical SaaS sales engineer who captures the technical win on complex billing and quote-to-cash opportunities — with real fluency in consumption/usage-based monetization and AI-native environments. You'll scope, sell and build the QTC solution, not just demo it. Telecom experience is a strong plus.
This is a hands-on Solutions Engineer role. Additionally, you’ll also stay close to your accounts post-sale — protecting technical health and surfacing expansion.
Own the technical win. Partner with AEs through complex enterprise cycles — discovery, technical strategy, objection handling, and clear differentiation — to secure the technical decision.
Scope, sell, and build quote-to-cash solutions. Translate messy customer requirements across CPQ, billing, and revenue into a defensible QTC architecture — including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream rev rec implications).
Build and manage the lifecycle of proofs of concept as a primary mechanism (think forward deployed engineer)
Go deep on consumption and AI-native monetization. Design and demonstrate how customers monetize usage- and AI-driven products — event/usage capture, rating at scale, and the billing and revenue implications of consumption pricing.
Build tailored, end-to-end demos and POCs aligned to each customer's strategic objectives — hands-on with APIs, data, and integrations, not slideware.
Lead technical presentations for senior stakeholders, including C-level, translating architecture and pricing-model tradeoffs into business value.
Build strong technical relationships with customers and prospects — understanding their goals, constraints, systems of record, and operating models.
Protect technical health and adoption on your accounts — ensure customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons.
Influence roadmap by feeding structured customer and market signal to Product and Solutions teams.
Coordinate technical resources across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations cross-functionally.

Qualification

You likely bring7+ years in Sales EngineeringTechnical depth — APIsTelecom experienceFamiliarity with PCI DSS

Required

You are an experienced presales or solutions professional with a strong track record of owning technical wins in complex enterprise environments.
You likely bring:
7+ years in Sales Engineering, Presales, or Solution Architecture — with demonstrated, hands-on ownership of technical wins on complex enterprise deals.
Direct billing / quote-to-cash experience — you've scoped, sold, and/or built solutions spanning CPQ, billing, and revenue (not just adjacent SaaS).
Consumption / usage-based billing fluency — metering, rating, mediation, and the revenue implications of consumption pricing
Comfort in AI-native environments — you understand how AI-driven and usage-based products get monetized, and can architect for that.
Technical depth — APIs, integration patterns, data/reconciliation, and modern application architecture. You can debug a failing integration under time pressure, not just describe one.
Telecom experience is a strong plus — high-volume mediation, rating, and complex usage models.
Excellent executive communication — you shift registers between engineers, controllers, and C-level without losing precision.
Structured sales methodology experience (e.g., MEDDIC, Value Selling).
Bachelor's degree and/or relevant FinTech / enterprise software background.
Telecom experience, especially with high-volume mediation, rating, and complex usage models

Preferred

Experience supporting global enterprise customers across multiple industries.
Knowledge of subscription business models and recurring billing.
Experience integrating payments with billing, ERP, CRM, or commerce platforms.
Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.
Experience working with SaaS platforms and cloud-based enterprise applications.
You’ll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance. As payment strategies continue to evolve, you’ll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences.

Customer Solutions Engineer – Payments

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Zuora

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