Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.

Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.

Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.

Training clients on all key aspects of Smartly’s platform.

Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.

Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.

Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.

Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.

Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.

Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.

We’re looking for someone who...

Has 3–5 years of digital advertising experience, including required hands-on experience with Meta Ads Manager and/or TikTok Ads Manager. Exposure to programmatic media buying is a strong plus.

Customer Onboarding Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Smartly.io

More roles at Smartly.io