Tonal Showroom Sales Supervisor at Tonal leading sales floor and mentoring Sales Specialists. Responsible for driving sales and providing exceptional client experience.
Responsibilities
Develop a deep knowledge and understanding of Tonal’s product, technology, and brand image
Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients
Drive conversations to figure out each client's specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey
Deliver on and exceed sales goals
Maximize sales through exceptional client relationships and impactful in-store service
Maintain client information, preferences and feedback using established Tonal sales systems (Salesforce)
Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
Maintains an organized and clean sales floor area with attention to detail
Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, client service, and floor coverage
Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, client nurture cycle, and in-store experience
Perform opening and closing procedures
Create and maintain an environment of strong sales and exceptional client service through teamwork, providing informal coaching and support when needed, and leading by example
Qualification
2+ years of sales experience in retailFlexibilityMinimum of 18 years of agePhysical RequirementsRequires bendingProficiency with Apple Products
Required
2+ years of sales experience in retail, fitness, service or hospitality industries
Ability to deliver great client experiences that build loyalty and deliver measurable sales results
Strong verbal and written communication skills. You’re invigorated by interaction with clients, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative
Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies; Strong problem-solving skills
You’re organized and accountable by following through on the next steps
Flexibility to work a standard retail schedule, including evenings, weekends, and holidays
Minimum of 18 years of age
Physical Requirements
Requires bending, stooping, reaching up, and lifting up to 50 pounds.
Ability to walk for extended periods of time.
Ability to stand for extended periods of time.
Ability to perform routine tasks for extended periods of time.
Preferred
Proficiency with Apple Products, Google Suite, and Salesforce
